Return & Refund Policy

At nhasedgweoβ„’, we want your shopping experience to feel simple, fair, and worry-free.
If something isn’t quite right with your order, we’re here to help with returns, exchanges, or refunds whenever eligible.

1. Return Window πŸ“¦

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, please make sure:

βœ” The item is unused and in its original condition
βœ” Original packaging, labels, or tags are included when applicable
βœ” Proof of purchase, such as an order confirmation or receipt, is available

Items that are used, damaged after delivery, or missing required packaging may not be accepted.

2. How to Start a Return

To request a return, please contact us first at:

service@lenuonlinew.com

Once your request is reviewed and approved, we will provide return instructions, including where and how to send your item.

Please note: Returns sent back without prior approval may not be processed.

3. Damaged, Defective, or Wrong Items ✨

Please check your package when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.
Our team will review the issue and help arrange a suitable solution, such as a replacement or refund when applicable.

4. Items That May Not Be Returned

For safety and processing reasons, some items may be final sale or not eligible for return, including:

β€’ Perishable items, such as food or beverages
β€’ Customized or personalized products
β€’ Gift cards
β€’ Clearance, sale, or promotional items

If you’re unsure whether your item qualifies, please contact us before sending anything back.

5. Exchanges

For the fastest exchange process:

  1. Return the original item by following the approved return instructions
  2. Place a new order for the item you’d like instead

This helps ensure your replacement product is processed more quickly and accurately.

6. EU Customer Returns

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days for any reason.

Returned items should be:

βœ” Unused
βœ” In original condition
βœ” Sent with original packaging and proof of purchase

This right is in addition to our standard return policy where applicable.

7. Refunds πŸ’³

After your returned item is received and inspected, we will notify you about the refund status.

If approved:

β€’ Refunds are issued to the original payment method
β€’ Please allow up to 10 business days for processing
β€’ Your bank or card provider may require additional time to post the refund

If more than 15 business days have passed after your refund approval, please contact us at:

service@lenuonlinew.com

Thank you for shopping with nhasedgweoβ„’.
We’ll do our best to make every return or refund request clear, fair, and easy to follow.